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Revolut reports outage affecting payments and app access; says customer funds are safe

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Coverage spectrum

Covered by 3 outlets, mostly left-leaning (67%).

3 articles in total. The spectrum counts each outlet once and leaves opinion out. How we measure bias

Revolut said on Tuesday that it was experiencing a service disruption affecting multiple services, including sign-in, card payments, transfers and ATM withdrawals. The BBC reports that Downdetector logged more than 1,500 user reports shortly after 08:00 BST. The Guardian reports that Revolut said its services were partially unavailable. Revolut said customers’ money and data were safe and apologised for the disruption. Business Insider and the Guardian report that the outage may be linked to a Google Cloud disruption in London, and Business Insider reports that a person familiar with the matter said it was due to Google Cloud. Revolut’s own statement did not name a cause.

Headline and summary written by Mantle’s AI from the coverage below, under published rules. How this works

What happened

Key points

Each point shows who reports it, from Far Left to Far Right.

  1. Revolut said it was experiencing a service disruption affecting multiple services on Tuesday.

    Reported byLeft2Center1See the outletsHide the outlets
    Left
    The Guardian, Business Insider
    Center
    BBC News

  2. Card payments, transfers, ATM withdrawals and app sign-in were reported as affected.

    Reported byLeft2Center1See the outletsHide the outlets
    Left
    The Guardian, Business Insider
    Center
    BBC News

  3. Revolut said customers’ money and data were safe and apologised for the disruption.

    Reported byLeft2Center1See the outletsHide the outlets
    Left
    The Guardian, Business Insider
    Center
    BBC News

  4. Downdetector recorded more than 1,500 user reports of Revolut problems shortly after 08:00 BST.

    One outletBBC News· Center

  5. The outage may be linked to a Google Cloud disruption in London.

    One side only: the leftReported byLeft2See the outletsHide the outlets
    Left
    The Guardian, Business Insider

  6. A person familiar with the matter said the outage was due to Google Cloud.

    One outletBusiness Insider· Left

What is contested

Where accounts differ

Points the coverage does not agree on, and who says what.

  • The scale of the outage.

    The Guardian’s headline says millions were unable to use the app or cards. The BBC reports thousands of users reporting problems and Downdetector logging more than 1,500 reports.

  • The cause of the outage.

    Business Insider reports that a person familiar with the matter attributed it to Google Cloud and that some companies blamed Google Cloud while others blamed an unnamed third-party provider. The Guardian says it could be linked to Google’s cloud services. Revolut’s statement does not name a cause.

How each side tells it

Compare views

All three articles report that Revolut suffered a Tuesday outage affecting payments, transfers and app access, and that the company says customer funds are safe. Left coverage stresses customer impact and a possible Google Cloud cause, while the BBC stresses the number of user reports and the company’s own statement.

  • the left

    2 outlets

    Left headlines lead with customer impact, with the Guardian stressing millions locked out and Business Insider pointing to a Google Cloud outage behind several banking apps.

    Sensational language“Millions unable”The supplied reports give figures of thousands of user reports and do not establish that millions were affected.More neutral: Revolut customers unableDisagree with this highlight? to use Revolut app or cards as company suffers ‘service disruption’
    The GuardianLeftAll left-leaning headlines

  • the center

    1 outlet

    The BBC headline describes an outage hitting multiple services and thousands of users reporting app issues, framing it around the scale of user reports rather than a cause.

    Revolut outage hits 'multiple services' as thousands of users report app issues
    BBC NewsCenterAll center headlines

  • the right

    No coverage yet

    No right-leaning outlet that Mantle follows has covered this story yet. That absence is part of the picture.

The words they chose

Language to notice

Words that carry a judgement beyond the facts. Tap a highlighted word anywhere on the page to see why.

  • Left1

    Millions unable

  • Center0

    No loaded words in its own voice.

  • Right

    Has not covered this story.

In the outlets’ own words

  • Sensational language

    Millions unableMore neutral: Revolut customers unable

    The supplied reports give figures of thousands of user reports and do not establish that millions were affected.

    Millions unable to use Revolut app or cards as company suffers ‘service disruption’

    Used byThe Guardian (Left)

See the full language guide

See for yourself

Side by side

What each side leads with and what it leaves out. Open a side to read its headlines.

From the left

2 outlets

Leads with

  • Customers locked out of their money
  • Possible Google Cloud cause
  • Revolut’s statement that funds are safe
See the 2 headlines from the leftHide the headlines
  • Business InsiderLeft

    Revolut and other banking apps go down as Google Cloud suffers UK outage

    Google Cloud is experiencing service disruptions in London, along with multiple banking apps including Revolut.

    Read at Business Insider (opens in a new tab)
  • The GuardianLeft

    Sensational language“Millions unable”The supplied reports give figures of thousands of user reports and do not establish that millions were affected.More neutral: Revolut customers unableDisagree with this highlight? to use Revolut app or cards as company suffers ‘service disruption’

    UK banking company insists customers’ funds and data are safe despite problems with sign-in, card payments, transfers and withdrawals Business live – latest updates Revolut customers have been unable to access their money after the banking app went down, affecting a number of …

    Read at The Guardian (opens in a new tab)

From the center

1 outlet

Leads with

  • Thousands of users reporting problems
  • Company says multiple services are affected
  • Customers’ money and data are safe

Leaves out

  • Possible Google Cloud link

Reported by other sides, not found in this side’s coverage.

See the headline from the centerHide the headlines
  • BBC NewsCenter

    Revolut outage hits 'multiple services' as thousands of users report app issues

    Some users of the British neobank reported being unable to make some payments or access funds in its app on Tuesday.

    Read at BBC News (opens in a new tab)

From the right

0 outlets

No right-leaning outlet that Mantle follows has covered this story yet. That absence is part of the picture.

Articles you open from here build My Mix, a private picture of how your reading spreads across the spectrum, kept on this device. What is My Mix?

The left is Far Left and Left together. The right is Right and Far Right together. Every outlet keeps its own five-point rating.

Who reported it when

How the coverage built up

  • Left

    1 hr later

    Its first report, Oct 20, 5:45 AM EDT

  • Center

    First to report

    BBC News, Oct 20, 4:46 AM EDT

  • Right

    No report yet

    From the outlets Mantle follows

See the order the outlets reported inHide the order
  1. BBC NewsCenterOct 20, 4:46 AM EDT
  2. The GuardianLeftOct 20, 5:45 AM EDT
  3. Business InsiderLeftOct 20, 7:16 AM EDT

Times are the ones the outlets published in their own feeds, in Eastern time. Opinion is left out.

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